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The Extreme Networks ExtremeWorks Premier Plus is an essential extended service that guarantees comprehensive support for your network infrastructure. Designed for enterprise environments, this service ensures seamless operation and high performance, allowing your Extreme Networks products to operate at their peak. With a variety of unique features, it provides peace of mind for IT administrators through proactive management and support. Discover how this service can elevate your network capabilities.

• Proactive Support: Experience continuous remote monitoring and incident management, enabling early detection and resolution of potential issues, thereby preventing disruptions to your network.
• Configuration Management: Benefit from proactive change and configuration management that significantly enhances your network's stability and operational efficiency.
• Advanced Parts Replacement: Enjoy the convenience of next business day advanced parts replacement service, minimizing downtime and keeping your network operational at all times.
• Real-Time Access: Obtain real-time insights into your network's health, performance, and security issues through the Extreme Networks Managed Services Gateway, empowering you to make informed decisions.
• Cost Predictability: Achieve predictable total costs of ownership, allowing for effective budgeting while maintaining optimal system performance.

Technical Details of ExtremeWorks Premier Plus

• Service Duration: 1 Year
• Incident and Problem Management: Comprehensive tracking and resolution of network issues.
• Operational Software Updates: Regular updates to ensure your systems are running the latest software.
• Inventory Database: Easily keep track of all your network components.
• Standardized Network Reports: Simplified reporting for better decision-making and analysis.

How to Install

Installing the ExtremeWorks Premier Plus service is a straightforward process:

1. Purchase the ExtremeWorks Premier Plus service to register your network products.
2. Access the Extreme Networks Managed Services Gateway using your credentials.
3. Follow the setup wizard to connect your Extreme Networks devices for monitoring and support.
4. Configure your preferences for incident alerts and report generation.
5. Enjoy uninterrupted support and peace of mind for the next year!

Frequently Asked Questions

• What is included in the ExtremeWorks Premier Plus service? The service includes proactive remote monitoring, incident management, configuration management, operational software updates, and advanced parts replacement.
• How does the Next Business Day parts replacement work? In the event of hardware failure, you can request a part replacement, and a new part will be shipped to you the next business day.
• Can I access network reports anytime? Yes, you can access standardized network reports and insights into your network's health and performance through the Managed Services Gateway at any time.
• Is training available for using the ExtremeWorks Premier Plus service? Yes, Extreme Networks provides resources and support to help you utilize the Premier Plus service effectively.
• What happens after the one-year service period? You can renew your service for continued support and access to all features, ensuring optimal performance by maintaining an active service agreement.