HPE Foundation Care with CDMR - Post Warranty - 1 Year - Warranty

Prepare your IT environment for maximum uptime with HPE Foundation Care with CDMR. This Post-Warranty, 1-year service extends comprehensive hardware and software support beyond the standard warranty window, giving you seasoned HPE engineers, reliable remote diagnostics, and on-site repairs when needed. Whether you’re protecting mission-critical servers, storage, or network devices, this service is designed to reduce downtime, accelerate issue resolution, and keep your workloads running smoothly. The Foundation Care program also includes access to software updates, patches, and documentation, ensuring your environment stays current with the latest fixes and best practices. With a range of service levels to choose from and flexible coverage for eligible third-party software, HPE Foundation Care with CDMR is built to align with your operational needs and budget.

• Comprehensive hardware and software coverage: remote diagnosis, proactive monitoring, and on-site hardware repair when required to restore service quickly.
• Flexible service levels: choose from Next Business Day (NBD) 1-year service, 24x7 coverage, or Collaborative Tech Response (CTR) options to match your business hours and urgency—delivering dependable support whenever you need it.
• Software support and updates: for eligible software, receive remote technical support and access to essential software updates and patches, keeping systems secure and compatible with the latest releases.
• Collaborative and knowledge-enabled: electronic access to product and support information, plus Collaborative Call Management for selected non-HPE software, ensuring coordinated, efficient problem resolution with your IT team.
• Post-warranty simplicity: designed to extend essential support beyond the warranty period with a straightforward enrollment process, reliable response times, and predictable annual cost—so you can plan with confidence.

Technical Details of HPE Foundation Care with CDMR - Post Warranty - 1 Year - Warranty

• Service levels: HPE Foundation Care NBD Service, HPE Foundation Care 24x7 Service, HPE Foundation Care CTR Service. Availability and response times depend on product eligibility and local conditions.
• Coverage scope: hardware support for covered HPE hardware products, software support for covered software products. For eligible third-party products, coverage depends on information availability from the original manufacturer.
• Delivery model: remote diagnosis and remote support with on-site hardware repair when required to resolve issues affecting hardware functionality.
• Software support: Basic Software Support and Collaborative Call Management may be included for selected non-HPE software, with access to software updates and patches where applicable.
• Access to information: electronic access to related product and support information so your IT staff can locate essential resources quickly and efficiently.
• Reporting and communication: incidents can be reported via telephone or web portal (where available) or through automated remote support solutions 24/7, ensuring rapid engagement.
• Eligibility and scope caveats: product eligibility may vary by region and product line; local HPE sales offices can confirm availability and coverage for your specific hardware and software.
• Duration: 1-year service period from the start date of coverage, with renewal options to extend coverage beyond the initial term.
• CDMR specifics: includes post-warranty coverage under the Foundation Care framework with the CDMR designation, combining remote support with on-site options to optimize resolution times and operational continuity.
• Escalation and collaboration: tailored escalation paths and collaborative support arrangements for complex issues, coordinating with your internal IT team and, when appropriate, third-party vendors.

How to install HPE Foundation Care with CDMR - Post Warranty - 1 Year - Warranty

• Verify eligibility: confirm that your hardware and software assets fall within the Foundation Care coverage guidelines and identify the intended service level (NBD, 24x7, or CTR).
• Gather essential details: collect product model numbers, serial numbers, and any relevant SKU or UPC identifiers (if available) to streamline enrollment and validation with HPE.
• Initiate service enrollment: contact your HPE account team or the local HPE sales office to initiate Foundation Care enrollment, specifying CDMR and the desired post-warranty term.
• Configure service level and scope: select the required coverage windows and levels (NBD, 24x7, CTR) and define whether software and/or third-party software are included under the coverage for your environment.
• Provide access and readiness: confirm remote support access, provide necessary network details for remote diagnostics, and designate on-site contact information if on-site repair is anticipated.
• Activate and verify: complete the activation with HPE, verify incident reporting channels (phone or web portal), and confirm notification preferences and escalation procedures with your IT team and HPE support contact.

Frequently asked questions

• What is HPE Foundation Care with CDMR - Post Warranty - 1 Year - Warranty? It is a post-warranty, comprehensive service plan from Hewlett Packard Enterprise that covers both hardware and software, with remote diagnostics, on-site repair if needed, software updates, and access to essential product information. The CDMR designation adds collaborative support features to optimize issue resolution for your environment.
• What does it cover for hardware and software? Hardware coverage includes remote diagnosis and on-site repair for covered devices. Software coverage includes remote technical support and access to updates/patches for eligible software products. For third-party software, coverage depends on the availability of information from the original manufacturer.
• How many service levels are available, and what do they mean? There are three core service levels: Next Business Day (NBD) Service, 24x7 Service, and CTR Service. NBD offers rapid hands-on support the following business day, 24x7 provides around-the-clock coverage and response, and CTR focuses on collaborative technical response coordination for critical issues.
• How long does the policy last, and can it be renewed? The standard term is 1 year from enrollment, with renewal options available to extend coverage and maintain continuity of support beyond the initial term.
• Can Foundation Care cover third-party software? Coverage for third-party software is available for eligible products where information is provided by the original software vendor; availability varies by region and product, and your local HPE representative can confirm exact coverage.
• How do I get support and report incidents? Incidents can be reported by phone or via a web portal where available, and autonomous remote support solutions may automatically trigger alerts 24/7 to accelerate response times.
• What are the benefits of having Foundation Care with CDMR? You gain predictable support costs, faster restoration of service, access to expert HPE engineers, timely software updates, and a structured escalation path to minimize downtime and maintain business continuity.