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Protect your Aruba 6300M network backbone with the reliability of HPE Foundation Care—a 3 Year Warranty that delivers comprehensive hardware and software support. This service is designed to maximize uptime, speed issue resolution, and keep your IT environment operating at peak performance. Whether you rely on HPE hardware or select third-party solutions integrated with your stack, HPE Foundation Care provides the trusted expertise you need to minimize outages and keep critical services running smoothly.

• Comprehensive hardware and software support: HPE Foundation Care covers both hardware and software layers, offering remote diagnosis and analysis along with on-site hardware repair when required. This dual focus ensures you receive end-to-end assistance for complex infrastructure challenges, reducing troubleshooting time and accelerating restoration of services.
• Access to expert technical resources: Leverage the knowledge and experience of HPE’s seasoned technical professionals. Your IT team can collaborate with engineers who specialize in hardware, firmware, and software integration to resolve issues quickly, improving mean time to repair (MTTR) and preserving system availability.
• Flexible service levels tailored to your needs: Choose from multiple coverage options to match your business requirements, including HPE Foundation Care NBD (Next Business Day), 24x7, and CTR (Critical Incident Response) services. This flexibility ensures you’re paying only for the level of support that aligns with your uptime targets and budget.
• 24/7 incident reporting and response: Regardless of the time or day, incidents affecting covered hardware or software can be reported via telephone or web portal. Continuous access to incident reporting minimizes downtime by triggering timely escalation and rapid dispatch of the appropriate support resources.
• Long-term coverage with predictable operations: A 3-year service duration provides stability, budget predictability, and a steady path to proactive maintenance. This extended coverage helps your organization focus on core operations while avoiding unexpected IT interruptions.

Technial Details of HPE Foundation Care

• Service Duration: 3 Years. A long-term commitment that aligns with typical hardware refresh cycles and helps maximize the value of your Aruba 6300M investment.
• Response Time: 4 Hours. Rapid initial response to incidents ensures that your team can begin remediation quickly, minimizing downtime and disruption to users and applications.
• Supported Products: HPE hardware and selected third-party products. This breadth supports mixed environments where HPE equipment coexists with compatible components from other vendors.
• Incident Reporting: Available 24/7 through multiple channels (phone and web portal). Continuous access to reporting channels is designed to shorten time-to-engagement and streamline escalation processes.
• Available Support Levels: HPE Foundation Care NBD Service, HPE Foundation Care 24x7 Service, HPE Foundation Care CTR Service. You can tailor the service to align with your operational requirements and risk tolerance.
• Phone Support: Included as part of the standard coverage, providing direct access to HPE specialists for urgent assistance and guidance when issues arise.
• Remote Diagnosis and On-Site Repair: The mix of remote diagnostic capability and on-site hardware repair delivers a balanced approach to issue resolution, reducing downtime and preserving service availability across your network.

How to Install HPE Foundation Care - 3 Year Warranty

• Step 1 — Confirm eligibility and choose a service level: Contact your local HPE sales office to verify eligibility for HPE Foundation Care and select the service level that best meets your business needs. This initial step ensures you receive the coverage that aligns with your operational priorities.
• Step 2 — Establish the service agreement: Once the service agreement is in place, ensure that your IT team understands the terms of service, the defined response times, and the incident reporting procedures. Clear alignment at this stage prevents misunderstandings during incidents.
• Step 3 — Enable access to product and support information: Use the electronic access to product and support information provided by HPE. Equipping your staff with current documentation, contact points, and escalation paths helps accelerate incident management.
• Step 4 — Set up incident reporting channels: Create a dedicated, easily accessible channel for reporting incidents. Ensure all relevant team members know who to contact and how to report issues to HPE support promptly to trigger fast assistance.
• Step 5 — Monitor, review, and provide feedback: Regularly review your service experience with HPE, track incident metrics, and share feedback to help ensure the service continues to meet evolving operational needs and performance targets.

Frequently Asked Questions

• Q: What products are eligible for HPE Foundation Care? A: HPE Foundation Care covers HPE hardware and selected third-party products integrated into your environment, providing comprehensive support across your IT stack.
• Q: What service levels are available? A: You can choose from HPE Foundation Care NBD (Next Business Day), 24x7, and CTR (Critical Incident Response) service levels, allowing you to tailor coverage to your uptime requirements and budget.
• Q: How quickly will I receive a response to an incident? A: The standard response time is 4 hours, ensuring prompt engagement from HPE’s support team to begin issue resolution and minimize downtime.
• Q: How do I report incidents? A: Incidents can be reported 24/7 via telephone or web portal, providing multiple channels to ensure accessibility and fast escalation when problems arise.
• Q: How long does the coverage last? A: The coverage duration is 3 years, offering long-term protection that aligns with hardware lifecycles and reduces long-term maintenance risk.