SKU: 9180140213

Process Customer Complaints Course Online (Based on BSBCMM301)

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Description

Process Customer Complaints Course Online (Based on BSBCMM301)Welcome to Process customer complaints course. This course has been designed to provide you with the knowledge and skills required to handle formal and informal negative feedback and complaints from customers. About this course Training Provider: OHS. com. au with AlertForce (RTO Code 91826) Location: Online Course length: Approx. 4 hours (awareness version) Time: Self paced Certification Accreditation: Certificate of Completion* or Statement of

Welcome to Process customer complaints course. This course has been designed to provide you with the knowledge and skills required to handle formal and informal negative feedback and complaints from customers.

About this course

Training Provider: OHS.com.au with AlertForce (RTO Code 91826)

Location: Online

Course length: Approx. 4 hours (awareness version)

Time: Self-paced

Certification / Accreditation: Certificate of Completion* or Statement of Attainment depending on what is purchased

CPD Points: Yes. 4 points as certificate of completion or 5 points as Statement of Attainment.

Background – What is customer complaint?

Customer complaints are a sign of a problem. They are also an important component in an organization. Complaints provide valuable prompts for reviewing organisational performance and the conduct and work of those who work for and within it.

A complaint is "an expression of dissatisfaction directed at or about an organization, with respect to its products or services, staff, or the handling of complain, where a resolution or response is explicitly or implicitly required or legally required". 

Complaints can be filed directly to the organisation by customers and members of the public, as well as through other channels such to Members of Parliament, statutory officers, but not about the organisation.

Research shows that business owners who are responsive to customer complaints can turn them into loyal customers or even brand advocates.

In fact, a study by Harvard Business Review found that customers who have their complaints handled in less than 5 minutes go on to spend more on future purchases.

Simply stated, customer complaints can be very profitable to your business if you are able to resolve the problem quickly.

Establishing formal guidelines and policies is a great way to ensure your customers have a positive experience.

Aims and Objectives of this course

This course Process customer complaints (based on BSBCMM301) will help you earn the skills necessary to establish formal guidelines and policies in helping to log, investigate and resolve customer dissatisfaction and problems. 

The guidelines and policies are meant to:

  1. Turn dissatisfied customers into satisfied customers
  2. Align your customer service team’s response and actions
  3. Analyse your business areas to improve experiences 

Our Process customer complaints course is based on the unit of competency of BSBCMM301. Whilst this course is not nationally recognised, it follows the learning outcomes and elements associated with that unit. The course contains

  1. Narrated e-learning learning resources online 
  2. Online Assessment tasks
  3. Ability to download your Certificate of Completion once assessment tasks are completed

What will you learn by completing the training course?

This course will include an understanding of awareness of the relevant legislation and your responsibilities in processing customer complaints.

Learning outcomes include:

  1. Respond to complaints
  2. Refer complaints 
  3. Exercise judgment to resolve customer service issues

How Is the Training Delivered?

Process customer complaints course is available online and completed in your own time. This Process customer complaints training course is based on the learning outcomes outlined above.

The course is typically designed to be completed in a minimum of four hours. However, the exact length of the course may depend on your ability and prior knowledge around the subject. 

As the training is delivered online, you are able to complete it at your own pace.

What Accreditation Will You Get?

After completing the Process customer complaints course, an assessment is conducted to determine if you have understood the information presented during the training course. If you pass this assessment, you receive a Certificate of Completion.

IMPORTANT NOTE whilst this course is based on the learning outcomes of the course provided, it is important to note that it is not a Nationally Recognised Statement of Attainment unless you opt for that option. Nationally Recognised training is only really required If you specifically require that unit of competency for a qualification or licence (typically this will require a practical component, further assessment and increased costs).

This course has been designed to comply with the best practices of national health and safety standards. Terminology has been chosen for clarity and ease of comprehension across jurisdictions. For example, ‘employer’ has been used to signify the broader term ‘PCBU’, while ‘WHS’ represents both work and occupational health and safety.

This training is not a substitute for professional legal advice. If you require further advice or information, please contact the health and safety regulator in your jurisdiction.

A Certificate of Completion is issued on successful completion of the course and you are required to get an 80% pass mark to be deemed as understanding the content. It is recommended that training is conducted every 2 years to stay refreshed.

Is the course tax deductible?

Whilst you should get advice from your financial advisor to confirm, generally speaking further training and education related to advancing your career is 100% tax deductible.

Approx. run time: 4 hours

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SKU: 9180140213

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4.3 ★★★★★
Based on 9 reviews
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Russell C. Longmire
Battle Creek, US
★★★★★ 3
Looks Nice But Destroyed by my Lab
Color: Checkers - Elephant (Gray), Size: Large, Color: Checkers - Elephant (Gray), Size: Large
A really cute little elephant. My lab loved it and carried it around for a week. Then the elephant began losing body parts. Both legs are gone now plus the big squeaker. Lab still likes the elephant and carries it around. Its loosing stuffing and the real question is what body part is next. Its nice but not tough.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on February 26, 2026
N
Verified Purchase
Nash Crawford
Lexington, US
★★★★★ 5
Nice toy for Chewers!
Was chewed in a day or so, but she loved it.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on May 13, 2026
B
Verified Purchase
Beth
Dallas, US
★★★★★ 5
Still in one piece and played with!
Color: Checkers - Dinos Bruto (Purple), Size: Mini
Very durable for my little King Charles Chewer. She's had it for a while now and all though the chewing phase has calmed down, she still can be somewhat rough with the toys. The little dino is standing firm. It was a battle she figured she couldn't win with Dino. Now he's a fetch/ tug o war toy that still gets a few nibbles.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on June 10, 2026
K
Verified Purchase
Kimmi Bear
Port Orchard, US
★★★★★ 4
DONT BUY THE ELEPHANT, ITS NO GOOD. but GR8 BRAND!
Color: Checkers - Elephant (Gray), Size: Large
The elephant toy had no trunk by the FIRST day! The elephant now looks like an angry Koala bear OR an angry trunk less elephant(whichever u want to say) I LOVE the donkey and dinosaur toys so I bought the elephant confidently, thinking I had nothing to worry about. I wouldn't have spent money on this knowing the trunk would be chewed off in a matter of minutes. My Bella usually chews but she has had her donkey and dinosaurs with the chew guard for MONTHS and there are NO TEARS OR RIPS even with her playing and chewing on them ROUGHLY all day. If you buy any of these type toys I DO highly recommend the donkey or dinosaurs ONLY. The elephant being chewed up in a matter of minutes really makes me angry that I ever spent the money on it. HAD I known it wouldn't be the high quality dog toy I'm used to from GoDog, I would've just bought a second donkey or dino! Now Bella doesn't get her new toy for the month (I try 2 buy her a new stuffed toy or 2 about 1 time a month whenever I have the extra money for it) I guess she will have to go without this month because I spent it on this now trunkless elephant/angry koala:( Whichever name you call it, it is now going to be trash. UPDATE! If you contact the GODOG company they will send one replacement toy for your pet! They also asked me my pet's size, breed and age in order to send the best possible toy! They sent Bella a snake that has held up Extremely WELL! It's great and so far is my favorite(and one of Bella's favorites) The snake has less sqeaky things in it so she doesn't have the drsire to tear it apart immediately to retrieve them by rippong it to shreds:) My updated rating is for the MANUFACTURER'S GREAT CUSTOMER SERVICE. The fact that they actually replaced it was good but the fact that they went that extra mile by researching the best toy match for my Bella was above and beyond! If you have a Godog toy that went bust right away, contact the manufacturer for a replacement. If you give them your dog's age, weight and breed they will even try to match your pets replacement toy with something that is better suited to your dog's chewing style. (Bella's style is destructive haha) Good luck, ya'll!
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on October 26, 2016
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Verified Purchase
AmberC
Lowell, US
★★★★★ 5
My Dobermans favorite toy to destroy, and one of our recommended picks.
Color: Checkers - Elephant (Gray), Size: Large
Ok, here's an honest breakdown review. I have a 6 month old Doberman who shreds every stuffed animal and dog bed he's come across. He's one of the worst chewers I've owned. We have tried a WIDE variety of stuffed toys. That said, this elephant is his favorite toy. I have ordered 4 of them so far, and just ordered another 4-pack on a buy three get one free deal. The elephant stands out above all the other stuffed creatures from goDog for me as to durability. Hence why I keep buying more. But they usually last about 2-3 weeks on average. In our house, the poor creatures are subjected to vicious, crazy, shaking of the head, helicopter type rotation. It' so hard if it hits your bare arm or leg it actually stings especially when its wet. Then the old, put it between his legs laying down, tearing at the legs action. The limbs are usually the first things to go over time. But they are each almost self sealing, so you clean up as little fluff and keep using it. Eventually the pup reaches the main body and finishes it off. For a normal light to normal chewer, one of two will get you a long way. For those of us resigned to having zoomie type manic chewers that need a constant supply of toys, 2-3 week durability is pretty sound too. I do not recommend the green cheaper monster. It lasted about 45 minutes. The free replacement took about 3 days. Hopefully this aids you in your decision!
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on June 10, 2026

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