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Description
HPE Pointnext Tech Care Basic - Post Warranty - 1 Year - Warranty 1670 ExpansvcHPE Pointnext Tech Care Basic is the essential post warranty support solution that helps keep your HPE hardware and software running smoothly after the manufacturer's coverage ends. This 1 year plan empowers IT teams to move from reactive firefighting to proactive optimization, with direct access to productspecific specialists, fast response times, and a suite of multichannel support options. By providing on site service capabilities, knowledge
HPE Pointnext Tech Care Basic is the essential post-warranty support solution that helps keep your HPE hardware and software running smoothly after the manufacturer's coverage ends. This 1-year plan empowers IT teams to move from reactive firefighting to proactive optimization, with direct access to product‑specific specialists, fast response times, and a suite of multi‑channel support options. By providing on-site service capabilities, knowledge resources, and technical guidance, Tech Care Basic reduces risk, minimizes downtime, and drives greater operational efficiency across your IT environment.
Designed to complement your existing IT operations, Tech Care Basic focuses on practical outcomes: simpler issue resolution, predictable service delivery, and a trusted resource to guide your workloads. Whether you’re maintaining data center infrastructure, enterprise servers, storage, or software components, this post‑warranty program delivers the level of support that keeps your critical systems performing at their best. With streamlined access to technical experts and a clear service commitment, you can allocate your IT budget and resources toward strategic initiatives while still protecting your investments.
- Proactive, expert support — Gain direct access to HPE product specialists who help you anticipate and address issues before they impact operations. Tech Care Basic goes beyond simple triage by offering guidance on optimization, configuration, and best practices tailored to your workloads.
- Post-warranty coverage — Extend essential service beyond the manufacturer’s warranty window, reducing the risk of unexpected outages and aligning support with your long‑term IT strategy.
- Fast response with Next Business Day — Minimize downtime through rapid Parts and Labor service that prioritizes your critical components and gets systems back online quickly.
- Multi-channel access — Connect through Telephone, real‑time chat, automated incident logging, and HPE moderated forums with clearly defined response times for predictable support journeys.
- Operational guidance and knowledge resources — Benefit from General Technical Guidance on operation, management, and security, plus a rich knowledge base and community forums to accelerate issue resolution and learning.
Technical Details of HPE Pointnext Tech Care Basic
SKU: 1670 Expansvc
- Service duration: 1 year
- Coverage: Post-warranty support for eligible HPE hardware and software
- Response time: Next Business Day (Parts and Labor included)
- On-site service: Available to support convenient operation and rapid restoration of services
- What’s included: Parts and labor, access to product-specific specialists, and general technical guidance
- Support channels: Telephone, real-time chat, automated incident logging, and moderated forums
- Knowledge resources: Comprehensive knowledge base access to accelerate troubleshooting and best practices
- Coverage scope: Hardware and software products within supported workloads, designed to reduce risk and improve efficiency
How to install HPE Pointnext Tech Care Basic
- Verify eligibility: Confirm that your HPE devices and software are eligible for Tech Care Basic post-warranty coverage and that you understand the 1-year term.
- Enroll in the program: Coordinate enrollment through your HPE account representative or the customer portal with your device details and current entitlement information.
- Gather device information: Collect serial numbers, product family, and current support entitlements to ensure accurate provisioning.
- Define service preferences: Select your preferred support channels, on-site needs, and response expectations to tailor the service to your environment.
- Access and usage: Once enrolled, begin using the multi-channel support options, connect with product specialists, and leverage knowledge resources for proactive optimization.
Frequently asked questions
-
What is HPE Pointnext Tech Care Basic?
A post-warranty service program offering proactive support, access to product specialists, on-site options, and multi-channel access to help maintain and optimize your HPE environment. -
Is Tech Care Basic available for all HPE products?
Tech Care Basic covers eligible HPE hardware and software products that have moved beyond the manufacturer warranty, with a 1-year duration for this plan. -
What if I need faster response times?
Tech Care Basic includes Next Business Day Parts and Labor service to minimize downtime and restore operations efficiently. -
How can I access support?
Support is accessible via Telephone, real-time chat, automated incident logging, and HPE moderated forums, all with defined response times. -
Does Tech Care Basic include guidance on security?
Yes, the plan provides General Technical Guidance for operation, management, and security to help strengthen your environment beyond basic triage.
Shipping Notes
- Free Standard Shipping on $100+ Orders to the USA.
- Except Preorder products are shipped in 48 hours.
- Delivery to the USA:
- Standard Shipping : 3-10 business days
- If time is of the essence, please consider selecting expedited delivery for faster service.
Exchange/Return Notes
- We offer a 30-day return/exchange service after receiving.
- Final sale items are not eligible for returns or exchanges.
- To process your return/exchange, please contact us at [email protected]
- Please click here for more details>>> Return & Exchange Policy
4.4 ★★★★★
Based on 5 reviews
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Product Reviews
★★★★★ 4
Good Multipurpose Hub, Some Limits on Power Draw
I use this with a Dell Latitude 7430 with a 65W charger, and it works fine as a docking hub. The only problem I've encountered is when rebooting, the boot will pause with a warning message to tell me that the laptop may encounter reduced performance because it isn't able to receive the full 65 watts. I don't get that warning if I'm not running the power supply through the hub.
Otherwise, if I just use the hub as a port extender everything is fine. It has a compact design and is reasonably lightweight. It would be ideal for travel.
Like my other Anker hubs, it's well constructed and doesn't feel cheap although it's good value for money.
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Reviewed in the United States on June 9, 2026
★★★★★ 5
I don't know how I ever lived without it.
I'm very happy with this device. My laptop doesn't have an ethernet port and only has one USB-C SuperSpeed port, so I bought an ethernet to USB-C cable to connect my ethernet switch to the Anker and into my laptop's USB-C port, and it works great. I don't need a fast internet connection for the things I do, so my service is only a 50mbps symmetrical up/down connection, and that's what I get even while transferring files from my external between other devices, charging my phone, and using composite devices.
I bought the Anker 100W Compact and Foldable USB C Charger for it and it charges my S24 extremely fast.
It's very well built, yet super lightweight. I love the sleek, slender design. It's the perfect size to easily slide into a pocket, store in a desk drawer, or keep handy in a laptop case or backpack.
Using it is easy. Just plug it into your computer and plug your devices into it. Just make sure you have a power supply for it if you're charging or powering other devices, using external storage, or running anything else that taxes USB power.
I have had ZERO connectivity issues with it — no random disconnect/reconnect blips, no failed transfers for huge amounts of data that have taken up to 45 minutes, no static his or crackle when my headset is running through it... no problems at all. It's actually kind of spooky now that I think about it... I can't recall a time I've ever had a similar device that didn't have some nuance that got under my skin, like a loose connection, random disconnections, having to reinstall the drivers all the time, or having to troubleshoot just to get it connected for the first time.
The most stress I've put it through was with my keyboard connected, ethernet running through it, my S24 charging and transferring about ~20gb of pictures and videos to my 2T external HD at the same time that my laptop was transferring about ~500gb of media and documents to the HD, too, and I was surprised by how warm it DIDN'T get.
My only complaint is trivial and unique to my situation — I wish output cord was longer. About six inches would do. My laptop sits up on an adjustable stand that clamps to my desk, and the end where the output cord is hangs a few inches off of my desk. This puts extra stress on the USB-C port and can wear it out faster or damage it.
I haven't had a use for the HDMI port yet, but I eventually will. I use all of the other ports for my work and personal devices, though. These include: a 2tb external hard drive; a Poly Blackwire 3320 Series headset; a dongle for a wireless mouse/keyboard combo or a wired keyboard and a dongle for a wireless mouse; my Galaxy S24 charges and transfers files through it super fast; I have several thumb drives ranging from 20gb to 512gb that I regularly use; I recently bought an RCA/S Video-to-USB converter to digitize old home movies I plug into it, too.
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Reviewed in the United States on October 25, 2025
★★★★★ 5
Anker wins again.
Worked well for usb hub but hdmi was not reliable. Disappointed because usually Anker products are good quality. UPDATE: Anker voluntarily offered a refund so my faith in Anker has been fully restored.
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Reviewed in the United States on May 5, 2026
★★★★★ 5
Perfect with a MacBook
The Anker USB C Hub works great with my MacBook Air. I paired it with the Anker 100W MacBook charger which plugs directly into the USB C Hub so I only have to plug in one cable like a true docking station. My Apple MagSafe charger stays in my briefcase so I always have a charger when I'm away from my desk.
I also plug in my external monitor and an external hard drive.
I highly recommend this product!
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Reviewed in the United States on June 5, 2026
★★★★★ 5
Great All-in-One Hub, With Few Limits
Style: 8 in 1 【2 HDMI + Ethernet】
This is a solid USB-C hub if you need to expand your laptop’s ports. It covers all the basics—dual HDMI, USB ports, Ethernet, and SD card slots—all in a compact design. Setup is plug-and-play, and it’s been reliable for everyday use. 
The dual monitor support is a big plus, but keep in mind on Mac, both screens will mirror instead of extend. 
Downsides: it can get a little warm with heavy use, and you’ll need your own power adapter to get full charging performance.
Bottom line: Great value and functionality for most users—just know the limitations depending on your device.
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Reviewed in the United States on April 1, 2026