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Description
HPE Pointnext Tech Care Basic with Comprehensive Defective Material Retention - Extended Service - 3 Year - Service Ml350 Gen10 SvcProtect your HPE ML350 Gen10 server with a premium, predictable support plan designed to minimize downtime and maximize uptime. The HPE Pointnext Tech Care Basic with Comprehensive Defective Material Retention offers a three year, on site service contract that combines proactive maintenance with fast response times, ensuring your enterprise grade hardware remains reliable and efficient. With 9 x 5 coverage and Next Business Day parts and labor, this
Protect your HPE ML350 Gen10 server with a premium, predictable support plan designed to minimize downtime and maximize uptime. The HPE Pointnext Tech Care Basic with Comprehensive Defective Material Retention offers a three-year, on-site service contract that combines proactive maintenance with fast response times, ensuring your enterprise-grade hardware remains reliable and efficient. With 9 x 5 coverage and Next Business Day parts and labor, this extended service delivers a streamlined, cost-effective path to stable performance, higher productivity, and a lower total cost of ownership.
- Industry-leading response time and coverage: Enjoy 9 x 5 on-site support with Next Business Day parts and labor, reducing downtime and keeping critical workloads online. The service is designed to deliver fast, dependable on-site assistance within the specified geographic window (distance from customer site – 100 miles) so you can plan with confidence.
- Three-year extended coverage: This plan extends your maintenance window for the ML350 Gen10 server, delivering long-term reliability and predictability. A multi-year commitment means fewer renewal surprises and a consistent service experience across the entire period.
- Comprehensive Defective Material Retention (DMR): The inclusion of Comprehensive Defective Material Retention ensures that defective components are handled under the service agreement. This feature can simplify returns and exchanges, enabling a smoother repair process and faster restoration of full system capabilities.
- Parts & Labor included: The service covers replacement parts and labor, minimizing the out-of-pocket costs associated with hardware issues. By including both parts and skilled engineering, you can expect end-to-end resolution of problems without unexpected fees.
- Predictable total cost of ownership: With a fixed, three-year on-site service plan, budgeting becomes straightforward. The combination of on-site support, rapid response, and included parts and labor reduces the financial unpredictability that often accompanies enterprise hardware maintenance.
Technical Details of HPE Pointnext Tech Care Basic with Comprehensive Defective Material Retention – Extended Service – 3 Year – Service Ml350 Gen10 Svc
- Service type: HPE Pointnext Tech Care Basic with Comprehensive Defective Material Retention – Extended Service for HPE ProLiant ML350 Gen10 servers.
- Duration: 3 years of service coverage from the start date, designed to maximize dependability and ensure accurate results over the lifecycle of the ML350 Gen10.
- Coverage window: 9 x 5 business hours with Next Business Day on-site response for parts and labor, ensuring rapid remediation of hardware issues.
- On-site support: On-site maintenance and service delivery to limit downtime and improve overall system usability and efficiency, minimizing disruption to critical workloads.
- Geographic coverage: Service distance coverage up to 100 miles from the customer site, aligning with typical enterprise footprints and enabling timely dispatch of technicians.
- Inclusion of defective material retention: Comprehensive Defective Material Retention is included, simplifying the handling of failed components and facilitating streamlined replacements within the service framework.
- Core benefits: Predictable budgeting, reduced downtime, faster issue resolution, and a streamlined path to maintaining peak performance of the ML350 Gen10 platform.
How to install HPE Pointnext Tech Care Basic with Comprehensive Defective Material Retention
- Activate the service: Contact your HPE reseller or HP/HPE support channel to activate HPE Pointnext Tech Care Basic for your ML350 Gen10 server. Provide the server’s service tag or SKU and confirm coverage details for your site.
- Verify eligibility and coverage: Confirm that the ML350 Gen10 is covered under the 3-year Tech Care Basic plan and that your site qualifies for 9 x 5 on-site support with Next Business Day response within 100 miles of distance from the data center.
- Prepare site and equipment: Ensure safe access to the server rack, confirm power availability, and provide any required site credentials or access instructions to the technician’s arrival point.
- Schedule the activation: Coordinate a convenient on-site window for the service to commence. Validate the service address, contact person, and preferred contact channels to enable seamless dispatch and updates.
- Maintain documentation: Keep the service contract, asset tags, and warranty details handy for future service calls. Document any observed performance issues to help technicians diagnose and resolve problems quickly.
Frequently asked questions
- Q: What does HPE Pointnext Tech Care Basic with Comprehensive Defective Material Retention include?
- A: It includes 9 x 5 on-site support with Next Business Day parts and labor, a 3-year service term, comprehensive defective material retention, and full coverage of replacement parts and labor to resolve hardware issues on the HPE ML350 Gen10 server.
- Q: How fast is the service response?
- A: The plan provides Next Business Day parts and labor response, with on-site support during standard 9 x 5 business hours, designed to minimize downtime for critical workloads.
- Q: Does this service cover all components of the ML350 Gen10?
- A: The coverage includes parts and labor for hardware issues under the terms of the Tech Care Basic plan and the Defective Material Retention provision. Always verify coverage scope for specific components with your reseller or support representative.
- Q: What is the geographic coverage for on-site support?
- A: On-site service is available within 100 miles of the customer site, aligning with standard enterprise support footprints to ensure timely technician dispatch.
- Q: How does the Defective Material Retention work?
- A: Comprehensive Defective Material Retention ensures defective components are managed under the service agreement, simplifying exchanges and facilitating a smoother repair process.
Shipping Notes
- Free Standard Shipping on $100+ Orders to the USA.
- Except Preorder products are shipped in 48 hours.
- Delivery to the USA:
- Standard Shipping : 3-10 business days
- If time is of the essence, please consider selecting expedited delivery for faster service.
Exchange/Return Notes
- We offer a 30-day return/exchange service after receiving.
- Final sale items are not eligible for returns or exchanges.
- To process your return/exchange, please contact us at [email protected]
- Please click here for more details>>> Return & Exchange Policy
4.6 ★★★★★
Based on 11 reviews
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Product Reviews
★★★★★ 5
100% works, you do have to get used them, bit uncomfortable at first but so worth it.
Size: 40 Count (Pack of 1)
I wake up with my breath feeling fresh and my mouth not emulating the sahara desert.
It took me a while to get use to these. I had to find a spot where it was comfortable and stayed put (for me thats right above the tooth right behind (the next one back from) the canine, pushed as far up into my gum/lip area as it can go.
The size takes some getting used to also (they arent huge they just feel big once in you can still talk and go about your day as normal and no kne will notice it), however they do last all night. Once you get the hang out of they’re actually quite easy to use.
I have tried both the mint (which is mild and pleasant no burning sensation and gives the freshest feeling in the morning) and the plain ones (works but being plain your mouth doesnt feel as fresh in the morning, these are great if you hate mint or worse have a mint allergy, personally I find this very thoughtful of the company)
These 100% work. I dont even sleep with my mouth open (has been confirmed) and I would still wake up with the dryest of dry mouths, it gets so bad it’ll actually wake me sometimes. My mouth would hurt in the mornings because it would be so dry.
Went in search of anything that could help and stumbled upon these tablets. Figured why not. So glad I did because now I put one of these in every night before bed and when I wake up my mouth isn't dry, these really do help keep your mouth salivating throughout the night.
I use them during the day sometimes too. Xylitol is the only thing I've found that actually helps dry mouth. Which in turns helps your teeth stay healthy. (so win win in my book)
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Reviewed in the United States on May 17, 2025
★★★★★ 4
Works pretty well, not sure about 8 hours during the night, seems like 4-5 hrs max
Size: 80 Count
I was having issues with dry mouth during the night as I use a CPAP.
Besides checking over all the hardware and seals for my CPAP, and setting temperatures/humidity, there is only so much to control. My dry mouth was causing my cheeks and jaw to get severely dried out and would wake up with an unpleasant sticking due to the dryness.
First night, I tried 1 of these on my upper molars, and it already was working wonders, but my mouth was still dry, but 80% better than the previous night without the XyliMelts. Next time I tried 2, one on each side of my lower molars, and it worked wonders! I still woke up with a little dry mouth, but it was such an improvement I will be using these every night going forward.
Each XyliMelt is individually packaged, so you don't have to worry about freshness. They pop out of the foil easily, and you can set them into your gumline before they start to set. Once they set, they do stay put. Just follow the simple directions on the box and you won't have issues. I also really like that you can drink liquids after putting them in, if needed, as I often drink water before bed, or if I wake up in the middle of the night.
The taste is excellent, a very, very light minty taste, enough to be good, but not overpowering and you will quickly forget about it, which is probably what you would want when using at night. The thickness of the melt itself is a little big, and I'll notice it in my mouth while falling asleep, but it isn't disruptive enough to distract you or wake you up.
Overall, a super good product, although slightly expensive.I think part of that is due to a niche product, but also the packaging - which to be fair is nice, since it will keep each individual melt fresh and the breakout packs mean you can take some traveling easily without worrying about bottles etc. My only complaints in the end would be the price (I will look to buy bulk now that I know they work for me) and maybe the fact it won't last a full 7-8 hrs of sleep for me, but still highly recommended for dry mouth!
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Reviewed in the United States on March 20, 2026
★★★★★ 5
Great solution for nighttime coughing.
Size: 40 Count (Pack of 3)
My dental hygienist recommended this when I told her I used a cough drop during the night bc I coughed. Obviously cough drops are not good for your teeth, and I found these serve the same purpose! They stick to the roof of your mouth & provide moisture all night long. So glad I found out about them. Pleasant taste - lasts all night.
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Reviewed in the United States on May 10, 2026
★★★★★ 5
These work!!!!
Size: 40 Count (Pack of 1)
I was waking up with several times a night super dry mouth even after drinking water. These tablets cured the dry mouth and now I am back to sleeping all night
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Reviewed in the United States on May 28, 2026
★★★★★ 3
Lasted about an hour
Size: 40 Count (Pack of 1)
Today I used my first mint flavored melt, it lasted for exactly an hour. I didn’t have super high expectations for this to last 8 hours, but want to see if it would improve my overall enamel and prevent cavities. I was hoping it could help my night time dryness from a chronic stuffy nose and sleeping with my mouth open. I placed it upper molar area, but I think it’s good even still.
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Reviewed in the United States on May 5, 2026