SKU: 42166451438

The Friction Project: How Smart Leaders Make The Right Things Easier And The Wrong Things Harder

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The Friction Project: How Smart Leaders Make The Right Things Easier And The Wrong Things HarderThe Friction Project: How Smart Leaders Make The Right Things Easier And The Wrong Things Harder The definitive guide to eliminating the forces that make it harder, more complicated, or downright impossible to get things done in organizations. Find out why Adam Grant says 'If every leader took the ideas in this book seriously, the world would be a less miserable, more productive place.' Every organization is plagued by destructive friction. Yet some

The Friction Project: How Smart Leaders Make The Right Things Easier And The Wrong Things Harder

The definitive guide to eliminating the forces that make it harder, more complicated, or downright impossible to get things done in organizations. Find out why Adam Grant says 'If every leader took the ideas in this book seriously, the world would be a less miserable, more productive place.'

Every organization is plagued by destructive friction. Yet some forms of friction are incredibly useful, and leaders who attempt to improve workplace efficiency often make things even worse. Drawing from seven years of hands-on research, The Friction Project by bestselling authors Robert I. Sutton and Huggy Rao teaches readers how to become “friction fixers.”

Sutton and Rao kick off the book by unpacking how skilled friction fixers think and act like trustees of others’ time. They provide friction forensics to help readers identify where to avert and repair bad organizational friction and where to maintain and inject good friction. Then their help pyramid shows how friction fixers do their work, from reframing friction troubles they can’t fix right now, so they feel less threatening, to designing and repairing organizations. The heart of the book digs into the causes and solutions for five of the most common and damaging friction troubles: oblivious leaders, addition sickness, broken connections, jargon monoxide, and fast and frenzied people and teams.

Sound familiar? Sutton and Rao are here to help. They wrap things up with lessons for leading your own friction project, including linking little things to big things; the power of civility, caring, and love for propelling designs and repairs; and embracing the mess that is an inevitable part of the process (while still trying to clean it up).

'Sutton and Rao take us on a delightful tour of bad emails, infuriating subscriptions and labyrinthine hiring processes - and they show us how to fix it all. Hard to put down and easy to like, this is a business book to savour.' - Tim Harford, author of The Data Detective

'This is the ultimate guide to diagnosing and fixing the problems in your organization. No one knows more about making work better than this pair of experts, and they've produced a remarkably insightful, engrossing, evidence-based, and actionable read. If every leader took the ideas in this book seriously, the world would be a less miserable, more productive place.' - Adam Grant, #1 New York Times bestselling author of Think Again and host of the TED podcast WorkLife

'A spectacular achievement. Sutton and Rao show that friction is the secret source of organizational failure -- and success. Full of practical advice, this book will make the world a better place.' - Cass R. Sunstein, Robert Walmsley University Professor, Harvard University, and author, Sludge

'Sutton and Rao show how leaders who pay attention to friction - which kinds are helpful and which are not - can equip these people with the right tools, build their trust, and make incredible progress as a result.' - Ed Catmull, co-founder of Pixar, former President of Pixar and Disney Animation Studios, and author of Creativity Inc

'Bob Sutton and Huggy Rao have spent the last decade studying the causes and remedies for friction troubles at a wide range of companies. They've distilled their lessons to help you and your team make the right things easier and the wrong things harder in your company. Every executive, investor, board member, and leader should buy The Friction Project.' - Reid Hoffman, Co-Founder of LinkedIn and Partner at Greylock Partners

'Sutton and Rao have given us a thousand gems, each an invaluable insight on its own ... I guarantee that their profoundly humane arguments will win your hearts, change your behavior, and transform your companies.' - Amy C. Edmondson, Professor, Harvard Business School, Author of Right kind of wrong: The science of failing well

'The idea of leaders as friction fixers is dynamite ... Sutton's and Rao's insights in The Friction Project offer leaders at all levels important tools and real-world examples to recognize the role that both kinds of friction can play in their organization's success.' - Shantanu Narayan, Chair and Chief Executive Officer of Adobe

'If you dream of freeing your people and organization to focus their time on what really matters, The Friction Project is the book for you. More than ever today we need more nimble, innovative, customer centric, and human organizations. Eliminating needless friction is at the heart of that quest, as Bob Sutton and Huggy Rao show in their wonderful new book.' - Herminia Ibarra, The Charles Handy Professor of Organisational Behaviour, London Business School and author of Act Like a Leader, Think Like a Leader, and Working Identity

'A great and provocative read. As a business leader I never thought of leaders as 'friction fixers.' The Friction Project identifies when friction is and is not desirable. It's packed with real-world examples from varied organizations, their frictions, and above all, how the people who make repairs practice their craft.' - Carlos Brito, CEO of Belron and former CEO of Anheuser-Busch InBev

'As I read this groundbreaking book, I imagined a future where every leader eliminates bad friction and harnesses good friction to build better organizations. Every manager MUST read The Friction Project to learn how, by leading through a friction lens, and using the practical solutions Sutton and Rao provide, they can create productive, innovative, and caring workplaces.' - Tsedal Neeley, Harvard Business School; author of Remote Work Revolution and co-author of The Digital Mindset

'Subtract friction and an organization will move faster, become more innovative and drive productivity gains. The Friction Project is a 'how-to' guide in a period of workforce transformation across sectors.' - Donna Morris, Executive Vice President, Chief People Officer, Walmart Inc.

SPECIFICATIONS:

Author:Robert I. Sutton - Роберт И. Саттон

Publisher:Penguin

Language:English

Publication Date:2024

Number of pages:304 pst

Format:Paperback

Width:135 mm / 5,3'

Height:216 mm / 8,5'

Weight:301 g

ISBN:9780241594858

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SKU: 42166451438

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Old School
Waukegan, US
★★★★★ 5
Good product.
Size: 11.6"D x 15.7"W, Color: Brown
Easy to install. Looks great. Exactly what I expected.
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Reviewed in the United States on April 26, 2026
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John Mace
Lowell, US
★★★★★ 5
Keeps me organized, and cords hidden
I recently purchased the Oxford Cable Management Boxes, 3 Pack (Small, Medium, Large) with 15 Cable Ties, and I’m thrilled with how they’ve transformed my home office setup. This set is a fantastic solution for anyone looking to tame messy cords and create a clean, organized space. The three different sizes (small: 4.5"W x 9.3"L x 4.7"H, medium: 5.3"W x 12.6"L x 5.1"H, large: 6.2"W x 15.9"L x 5.4"H) are perfect for handling a variety of devices, from small phone chargers to large power strips. I used the large box to neatly conceal my surge protector and its tangle of cords, while the medium and small boxes worked wonders for my desk’s USB hubs and laptop charger. The boxes are made of sturdy, heat- and impact-resistant ABS plastic, which feels durable and gives me confidence they’ll last. What I love most is the thoughtful design. Each box has a pressure-fitted lid that’s easy to open and close, plus two cutouts for routing cables. The included cable ties—6 hook-and-loop, 6 silicone, and 3 twist ties—are a great bonus. The colorful hook-and-loop ties (blue, red, green, yellow, black, white) add a fun touch, while the silicone and twist ties are super practical for securing cords of different thicknesses. These ties made it easy to bundle everything neatly before tucking it into the boxes. The white finish blends seamlessly with my decor, giving my workspace a sleek, professional look. The boxes also have small circle feet on the bottom, which prevent slipping and add a nice touch of stability. I’ve noticed a huge reduction in visual clutter, and it’s reassuring to know my cables are safely contained, reducing tripping hazards and keeping my curious cat away from the wires. Installation was a breeze—less than 15 minutes to organize everything. The boxes are versatile enough for various settings, whether it’s a desk, entertainment center, or gaming setup. My only wish is that they included a few more cable ties, but the 15 provided were sufficient for my needs. Overall, the Oxford Cable Management Boxes have exceeded my expectations. They’re practical, stylish, and effective at keeping cords under control. If you’re tired of cable chaos, this set is a must-have! Highly recommend.
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Reviewed in the United States on August 23, 2025
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Michael Bauer
Belleville, US
★★★★★ 5
Makes everything look so much clean
got these mostly to deal with all the random cords around the house, and they made a bigger difference than I expected. They’re simple, but they actually do what they’re supposed to. Once everything is tucked inside, it instantly makes the area look way more organized and less cluttered. I’ve been using them for things like power strips and extra cords, and they hide everything really well. They’re lightweight but still feel sturdy enough, and the lids stay on without being annoying to open. Pros: Really helps clean up the look of messy cords Easy to use, no setup needed Simple design that blends in Cons: Not huge, so larger power strips can be a tight fit Plastic isn’t super thick Overall I’d definitely recommend these if you’re trying to make a space look cleaner without doing anything complicated.
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Reviewed in the United States on March 19, 2026
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Genesis Block
Whiting, US
★★★★★ 5
Great Space Saver!
I purchased these for our family room charging hub and honestly wish I had known about them sooner. They are sturdy and very kid proof (at least for my kids). I love the push and lift design so little hands can’t just lift it open and they hold a lot yet blend in.
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Reviewed in the United States on April 8, 2026
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Desktop Shopper
Omaha, US
★★★★★ 4
Handy boxes hides wire clutter.
Does what it is meant for. A bit hard to open once the top is fitted.
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Reviewed in the United States on May 25, 2026

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