Pay in installments of $19.27 with
,
and
Shipping Estimate
USA
- USA
- CAN
- USA
- CAN
Ships within 48 hours · Estimated delivery Aug 14 - Aug 19
Promo Codes Available:
For Your Every Summer RSVP, with Code: SUMMER15
Description
The Customer Success EconomyDiscover the transformative insights in 'The Customer Success Economy', a pivotal guide for businesses aspiring to elevate their customer centric practices. In this essential read, youll explore innovative strategies to seamlessly integrate digital offerings with a robust Customer Success philosophy. As traditional competitive edges fade, this book outlines actionable steps for organizations to revamp their structures and strategies, ensuring a
Discover the transformative insights in 'The Customer Success Economy', a pivotal guide for businesses aspiring to elevate their customer-centric practices. In this essential read, you’ll explore innovative strategies to seamlessly integrate digital offerings with a robust Customer Success philosophy. As traditional competitive edges fade, this book outlines actionable steps for organizations to revamp their structures and strategies, ensuring a harmonious alignment toward unparalleled customer service. Packed with real-world examples, it demonstrates how your digital transformations can replicate the success of industry giants like Amazon, focusing on delivering recurring revenue and enhancing customer retention. Learn the significance of minimizing churn to retain your valuable clientele in today’s competitive landscape. This brand new edition, published by John Wiley & Sons in 2020, spans 384 pages and serves as a vital resource for leaders aiming to succeed in the evolving economy. Note: Shipping for this item is free. Please allow up to 6 weeks for delivery. Once your order is placed, it cannot be cancelled. Condition: BRAND NEW. ISBN: 9781119572763.Note: Shipping for this item is free. Please allow up to 6 weeks for delivery. Once your order is placed, it cannot be cancelled.
Condition: BRAND NEW
ISBN: 9781119572763
Year: 2020
Publisher: John Wiley & Sons Inc (US)
Pages: 384
Description:
If leaders aren't integrating their digital offerings into a philosophy of Customer Success, they will be defeated in the next decade, because technical excellence and other traditional competitive advantages are becoming too easy to imitate.
The Customer Success Economy offers examples and specifics of how companies can transform. It addresses the pains of transforming organizational charts, leadership roles, responsibilities, and strategies so the whole company works together in total service to the customer.
Shows leaders how their digital implementations will make them more Amazon-like
Helps you deliver recurring revenue
Shows you how to embrace customer retention
Demonstrates the importance of "churning" less
Get that competitive advantage in the most relevant and important arena today”making and cultivating happy customers.
Shipping Notes
- Free Standard Shipping on $100+ Orders to the USA.
- Except Preorder products are shipped in 48 hours.
- Delivery to the USA:
- Standard Shipping : 3-10 business days
- If time is of the essence, please consider selecting expedited delivery for faster service.
Exchange/Return Notes
- We offer a 30-day return/exchange service after receiving.
- Final sale items are not eligible for returns or exchanges.
- To process your return/exchange, please contact us at [email protected]
- Please click here for more details>>> Return & Exchange Policy
4.7 ★★★★★
Based on 10 reviews
Sort
Product Reviews
★★★★★ 4
Christmas 🎄 10 yrs later
Format: Kindle
Cute story of Moeller FMC who gets rejected by her childhood pack that at age 17 decides to break off their relationship which destroys her, 10 yrs later she returns home to a sickly grandmother and has to encounter them once again but this time her eyes are wide open with the possibility that they will have to grovel and romance hurt
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on May 4, 2026
★★★★★ 2
Did I miss the grovel??
Format: Kindle
Something about this story is off. I dont know if the characters are lacking or if it's just rushed, not my favorite
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on December 18, 2025
★★★★★ 5
absolutely loved it!!!
Format: Kindle
This book was awesome!! I love how the female took the lead and said if you want me back you work for it!! I laughed and I cried! Thank you for sharing your characters with me and giving me a sweet place to escape to!! I definitely stayed up too late having to finish it haha!! Bouncing on my feet waiting for the next one!!!
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on March 6, 2026
★★★★★ 3
Why call it "Grovel" when there is no actual groveling?
Format: Kindle
I'm so confused by this story. The title of the book is Grovel and yet the MMCs do not do any groveling at all. They reject her, say mean/cruel things to her and break her heart, but then do nothing to make up for it when she comes back to town. I couldn't stand Frost; the way that he treated her, and women in general, the things that he said to her just gave no reason for why he should be forgiven or be allowed back into Noelle's life. The interactions with Robin and Shepard were a little better, but nothing about this story showed me why she should forgive them and get back together with them. This was a good premise, but very poor execution of a story line. I felt bad for Noelle and what she had been through with these men, but wanted better for her and wished that she could have found a different pack that would actually treat her right and not blame her for the choices that their mother made. In the end, this book just wasn't for me. I liked the character of Nana, I even liked Noelle's parents and felt bad for what Noelle had to deal with, but I just didn't care for the supposed romance that this book was about. Maybe others will enjoy it, but I'll probably pass on any other stories from this author. I gave it 2.75 stars, but rounded up since Amazon doesn't allow partial stars.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on February 13, 2026
★★★★★ 4
The grovel wasn’t groveling.
Format: Kindle
Oh no, if you’re going to promise grovel, you better deliver. And unfortunately… this one fumbled the assignment.
Three Alphas who rejected their scent match, broke her heart, and let her walk away for ten years, only to realize she was “the one suddenly”? I was ready for emotional devastation and tearful, knees-in-the-snow apologies.
But here’s the problem: the grovel just didn’t hit hard enough.
For a betrayal that deep, the emotional payoff felt rushed. The Alphas express regret, sure, but it never quite reaches that gut-wrenching, ache-for-it level you expect from a story built entirely on redemption.
Their apologies come, but they lack the prolonged suffering, the desperate proving, the earn it or lose her forever energy that would’ve made this unforgettable.
After ten years of heartbreak and abandonment, Noelle's forgiveness comes a little too easily, a little too quickly. You can feel the story nudging her toward reconciliation before the emotional scales are fully balanced.
The chemistry is still there, the tension still simmers, and the small-town winter vibes are undeniably cozy, but for a book titled Grovel, the emotional reckoning needed to be deeper, messier, and far more punishing.
A compelling setup with plenty of angst and longing, but if you’re here for hardcore grovel and slow-earned forgiveness, this one might leave you wanting more.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on March 26, 2026
recommand products
The Essential Atomizer Co. Black & Silver Faux Croc 10ml Refillable Perfume or Aftershave Travel Atomizer. Supplied with Filling Funnel & Gift Box
24.08
Fall Through A Punk Music Lgbtq+ Love Story Nate Powell HC Harry N Abrams
10.30
Kapwall 12 PCS Black Chair Covers, Spandex Stretch Washable Chair Covers for Wedding,Party and Banquet
49.44
JOJOSEE Rugs Living Room, 160 x 230 cm Grey Area Rug, Anti Slip Soft Fluffy Shaggy Extra Large Floor Carpets Mat for Bedroom, Nursery Bedside (Light
79.20
MOUNTAINTOP 35L Unisex Hiking Backpacks Lightweight Trekking Rucksack Light Daypacks for Travel Camping Climbing Mountaineer Outdoor Sport
62.83