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Description
Why Customers Leave (and How to Win Them Back)Unlock the secrets to customer retention with 'Why Customers Leave (and How to Win Them Back).' This essential guide by renowned customer experience expert David Avrin provides invaluable insights into why clients abandon your business in favor of competitors and how to reverse that trend. Discover 24 pivotal reasons behind customer churn and learn creatively proven strategies to enhance customer loyalty and engagement. In today's hyper competitive
Unlock the secrets to customer retention with 'Why Customers Leave (and How to Win Them Back).' This essential guide by renowned customer experience expert David Avrin provides invaluable insights into why clients abandon your business in favor of competitors and how to reverse that trend. Discover 24 pivotal reasons behind customer churn and learn creatively proven strategies to enhance customer loyalty and engagement.In today's hyper-competitive market, understanding customer behavior is more crucial than ever. This book emphasizes the significance of creating real, meaningful connections instead of relying on fleeting 'wow' moments. Packed with actionable advice, 'Why Customers Leave' will empower you to cultivate lasting customer relationships through effective communication channels, including the impactful use of video.
Named one of Forbes' Top 10 Books of 2019, this transformative read sheds light on the modern customer's increasing expectations and impatience. Don't let your customers slip away—understand what drives them and take proactive measures to win them back.
Condition: BRAND NEW.
ISBN: 9781632651518.
Format: Cloth over boards.
Year: 2019.
Publisher: Red Wheel/Weiser.
Note: Shipping for this item is free. Please allow up to 6 weeks for delivery. Once your order is placed, it cannot be cancelled.
Note: Shipping for this item is free. Please allow up to 6 weeks for delivery. Once your order is placed, it cannot be cancelled.
Condition: BRAND NEW
ISBN: 9781632651518
Format: Cloth over boards
Year: 2019
Publisher: Red Wheel/Weiser
Description:
+++ Named One of Forbes Top 10 Books Of 2019 +++"If you have become tired of spinning your wheels and watching clients leave without warning, this book will show you how to foster genuine interactions, such as through video, rather than pursuing one-off 'wow' moments." --Forbes
Discover the 24 reasons people are leaving you for competitors and how to win them back.
In Why Customers Leave, popular customer experience and marketing speaker David Avrin makes a compelling case for customer experience as a bankable differentiator in an era of vast marketplace choices. The book lays out the very visible reasons for the recent shift in customer mindset and expectation, illustrates the myriad ways that companies inadvertently drive customers and prospects to competitors, and offers a multitude of creative strategies and tactics to attract and retain new prospects.
In the book, David explores and articulates the disturbing new dynamic that has arisen from easy-to-find, one-click-away, at-your-fingertips options: “We have become a world of impatient, intolerant and demanding customers, and we move on quickly if inconvenienced in any way. Don’t blame the millennials! We have seen the enemy, and it is all of us.”
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4.2 ★★★★★
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Product Reviews
★★★★★ 5
Excellent ingredients and product!!
Scent: Unscented, Size: 4 Fl Oz (Pack of 1)
I rarely do reviews, but I am extremely impressed with this product and company. First it comes in beautiful packaging, the ingredients are pure, great, and so healthy! The price is good, and there isn’t any rancid smell which has been an issues with other similar products I’ve bought. I specifically bought the unscented to make sure it didn’t smell rancid, and it doesn’t. If I had one criticism it’s that there isn’t a phone number for contact just the website. I’m elderly, so I prefer to talk with someone. But, after I just experienced 2 bad experiences with similar products that I had to return, I so happy that I ordered this one. And, I’m so impressed that I’m going to order more now! 😁 Thanks 🙏 Terra Lotus for providing us with a great 👍 product!!
Bambi Forester
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Reviewed in the United States on May 23, 2026
★★★★★ 5
Worked well with us!
Scent: Citrus, Size: 2 Fl Oz (Pack of 1)
I’ve been trying different products for my daughter’s eczema-prone skin. Her skin was getting really dry, irritated, and rough in certain spots, and this balm has been super moisturizing and soothing. I love that it’s made with simple, natural ingredients and doesn’t feel harsh on her sensitive skin. A little goes a long way, and we’ve noticed her skin staying softer and less irritated after using it consistently. Definitely one of the better products we’ve tried lately 💛
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Reviewed in the United States on May 16, 2026
★★★★★ 5
Bang for your buck
Scent: Unscented, Size: 2 Fl Oz (Pack of 1)
Incredible bang for your buck! Has kept my wife and I’s skin hydrated and has brought a lot of nice color and even smoothed out some dark spots. It’s fragrance free which is awesome for sensitive skin. And it’s easy to use!
Make sure you keep it in a cool place cause it can melt!
Fantastic product will continue to buy this
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Reviewed in the United States on May 18, 2026
★★★★★ 5
Natural remedy for treating keratosis pilaris (KP).
Scent: Unscented, Size: 2 Fl Oz (Pack of 1)
The most pleasant surprise about this tallow balm is that it’s a very effective natural remedy for treating keratosis pilaris (KP). It’s intense moisturizing properties help smooth the "chicken skin" bumps and reduce redness. It’s a natural alternative to conventional lotions by nourishing the skin barrier without harsh chemicals. I couldn’t believe my eyes when I saw the skin texture on the back of my upper arms after rubbing it in. My skin looks and feels much improved when I use it and hopefully will continue to improve over time with continuall use! If you have not found an all natural product to help smooth and reduce KP bumps give this tallow balm a try!
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Reviewed in the United States on May 15, 2026
★★★★★ 5
Perfect for dry face or body
Scent: Lavender, Size: 2 Fl Oz (Pack of 1)
Love this tallow balm. I use it nightly after my serums and also mix with my foundation so it glides on my dry skin and it looks wonderful. A tiny bit goes a long way. The lavender is a light scent and smells so good. My skin has zero sensitivity to this and in the morning my skin looks great and feels so soft.will be buying mote of this . Excellent for dry skin.
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Reviewed in the United States on May 2, 2026