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Description
ateez vr concert light the way in dallas txLOCATION Galaxy Theatre Stm 10 11801 McCree Rd, Dallas, TX 75238 SHOW DATES AND TIMES 1 28 2026: 4: 00 PM, 5: 30 PM, 7: 20 PM, 8: 50 PM 1 29 2026: 11: 00 AM, 1: 00 PM, 2: 30 PM, 4: 00 PM, 5: 30 PM, 7: 20 PM, 8: 50 PM 1 30 2026: 11: 00 AM, 1: 00 PM, 2: 30 PM, 4: 00 PM, 5: 30 PM, 7: 20 PM, 8: 50 PM 1 31 2026: 11: 00 AM, 1: 00 PM, 2: 30 PM, 4: 00 PM, 5: 30 PM, 7: 20 PM, 8: 50 PM 2 1 2026: 11: 00 AM, 1: 00 PM, 2: 30 PM, 4: 00 PM, 5: 30 PM, 7: 20 PM, 8: 50
LOCATION
Galaxy Theatre Stm 10
11801 McCree Rd, Dallas, TX 75238
SHOW DATES AND TIMES
- 1/28/2026: 4:00 PM, 5:30 PM, 7:20 PM, 8:50 PM
- 1/29/2026: 11:00 AM, 1:00 PM, 2:30 PM, 4:00 PM, 5:30 PM, 7:20 PM, 8:50 PM
- 1/30/2026: 11:00 AM, 1:00 PM, 2:30 PM, 4:00 PM, 5:30 PM, 7:20 PM, 8:50 PM
- 1/31/2026: 11:00 AM, 1:00 PM, 2:30 PM, 4:00 PM, 5:30 PM, 7:20 PM, 8:50 PM
- 2/1/2026: 11:00 AM, 1:00 PM, 2:30 PM, 4:00 PM, 5:30 PM, 7:20 PM, 8:50 PM
- 2/5/2026 : 11:00 AM, 1:00 PM, 2:30 PM, 4:00 PM, 5:30 PM, 7:20 PM, 8:50 PM
- 2/6/2026 : 11:00 AM, 1:00 PM, 2:30 PM, 4:00 PM, 5:30 PM, 7:20 PM, 8:50 PM
- 2/7/2026 : 11:00 AM, 1:00 PM, 2:30 PM, 4:00 PM, 5:30 PM, 7:20 PM, 8:50 PM
- 2/8/2026: 11:00 AM, 1:00 PM, 2:30 PM, 4:00 PM, 5:30 PM, 7:20 PM, 8:50 PM
*No tickets will be sold at the door. All tickets must be purchased online, including same-day purchases.
SHOW DETAILS
- Total duration: 60 minutes
- Doors open 10 minutes before showtime. Please arrive early for check-in and staff guidance on the proper usage of the VR headset.
- Tickets are final sale.
- The email confirmation is not your ticket. There will be no physical tickets and the digital tickets will be sent separately to your email through Evey.
- Each ticket's benefit package must be claimed by the same person. Guests may not share or split benefits and/or tickets.
- Upon arriving for showtime, locate event signages and a hello82 Staff on-site for further guidance.
- Ticketholder must be present during check-in. Please do NOT check-in until a staff member verifies your ticket.
- In the event that you are purchasing more than one ticket, you and your party must all be present during check-in.
- Doors close 10 minutes after the scheduled showtime.
- To get the best experience at the VR concert, we recommend wearing contact lenses. Some glasses may not fit comfortably inside the headset because of limited space, and wearing them can make it harder to keep the visuals in clear focus. If you watch without glasses, the visuals may appear blurry and you might not feel the artist up close as intended. If you need to wear glasses, please choose smaller frames, as large or thick frames may not fit inside the headset. For the best fit and comfort with glasses, please ask a staff member to help you put on and adjust the headset.
- We recommend this experience for ages 12+. Attendees under the age of 12 should be accompanied by an adult who can assist them with their VR headset. If you are under 18 you must have your parent or guardian's permission to purchase a ticket.
- Orders containing multiple tickets will be seated together in order of arrival, on a first-come first-served basis. If enough seats are not available in the same section for your full party, you may be seated separately.
- If you are unable to attend the show for any reason, you will not receive your benefit inclusions. Benefits inclusions cannot be shipped and must be claimed in person.
- Please note, only lidded beverages and dry concessions will be permitted within the auditorium.
- *If you are experiencing technical difficulties before or during the show, please find a staff member.
INCLUSIONS
In addition to your reserved seat, your Concert Benefit Package includes:
- Photocard Benefit - Phase 1 and Phase 2 (1 random of 16)
-- OR LUCKY PULL - Limited Special Hologram Photocard (Randomly Included) - Official Ticket (1ea)
- Photocard Holder (1ea)
- Official Poster (1ea)
- VR hygiene mask (1ea)
*To be handed out upon arrival to venue
Shipping Notes
- Free Standard Shipping on $100+ Orders to the USA.
- Except Preorder products are shipped in 48 hours.
- Delivery to the USA:
- Standard Shipping : 3-10 business days
- If time is of the essence, please consider selecting expedited delivery for faster service.
Exchange/Return Notes
- We offer a 30-day return/exchange service after receiving.
- Final sale items are not eligible for returns or exchanges.
- To process your return/exchange, please contact us at [email protected]
- Please click here for more details>>> Return & Exchange Policy
4.2 ★★★★★
Based on 7 reviews
Sort
Product Reviews
★★★★★ 5
If you buy nice stuff frequently...it's worth it.
I've had this coverage for about ten months now and so far, I can't complain. There were a couple times I thought about canceling my coverage, hadn'tt used it in a while...glad I didn't. I just managed to accidentally break $250 worth of earhooks/earbuds. If I didnt have this coverage I would be S.O.L.....All I have to do now is pack it up and send it off. If they can fix them, Great!(I use them 8hrs a day, 5 days a week) If not...they'll reimburse me. It's pretty hassle free. The fact that you can keep adding new purchases to the coverage without an increase in the monthly premium is what sucked me in. Sounds too good to be true but it is. I make sure I purchase all my electronics from amazon now....they got me good with this one. So far Asurion has credited the full price of 2 broken cell phones to my Amazon account and I have no doubt they'll do good by me with this latest claim. Piece of mind is a real thing. Thank you.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on April 28, 2026
★★★★★ 5
Asurion is AWESOME!
Ok, so let me start with the fact that you should NOT waste your time calling Amazon's customer service if you think you have a claim under Asurion's monthly protection plan. CALL ASURION!
I wasted almost an hour with Amazon representatives that have absolutely no training in how the Asurion plan works, or even any idea if my item was covered. In fact, they told me the mechanized chair I purchased under the plan wasn't covered!
Finally, my call got escalated to a manager who was just as clueless about my coverage, but had the best idea ever... call Asurion!
The smartest thing I did that morning was hang up with Amazon, and reach out to Asurion as I should have done in the first place.
Dealing with Asurion's customer service, after my Amazon call, was like being elevated to VIP status! 😄
Asurion's rep nicely took all my info, including the chair's purchase date and order number. Then they asked that I upload a couple of pictures of the product, along with a written description of the malfunction I had mentioned over the phone.
This is where it gets really good. They told me they'd review the claim to determine if they'd send a repair
specialist or reimburse me the cost of the item. In less than 48 hours, they determined that a payout was in order, and sent me an email that included an Amazon gift card for the total cost of the item minus the taxes I had paid, which I loaded directly into my Amazon wallet. Apparently, Asurion does not include the purchase taxes in their coverage.
But, I can live with that.
All in all, Asurion's claims division get a double thumbs up 👍🏽👍🏽, and the company gets big ups from me for not only standing behind their protection plan, but doing so expeditiously!
Special note: If you buy a lot of stuff from Amazon, and have Asurion's monthly protection plan, scroll the item listing before pulling the trigger on your purchase... you need to see the green streamer that indicates your product is protected by the plan. If you don't see that, check to see if there are alternative products that might be covered. There are very few electronic or high ticket items that aren't covered, but looking for that green banner in the item description that says it's covered is key to foregoing any future headaches.
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Reviewed in the United States on April 26, 2026
★★★★★ 5
Stress and worry free with asurions complete protect plan
Absolutely thrilled with asurions complete protect plan. Worth every penny. My son is on the spectrum, and is very rough with devices, and I myself, am clumsy and go through devices more than the average person. Asurions comply protect plan, holds true and does exactly as promised. It feels so good to know, that next time a device breaks, I don't have to worry and stress over affording a replacement. Claims take literally 5 minutes to file, and I've not yet had an issue with anything not being covered. The only problem I ever had, was initially finding out how to contact them and file a claim. Which is simple. Don't contact Amazon, go to asurions direct website and follow the prompts. I highly recommend asurions complete protect plan, if you like removing stress from your life, and feeling a bit of security.
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Reviewed in the United States on April 18, 2026
★★★★★ 1
Worst company I’ve ever dealt with
This is probably the strongest version to use publicly because it stays factual, detailed, and angry without sounding unhinged. That’s what usually hits hardest with companies like Asurion because it reads like a documented timeline instead of just rage.
I have never dealt with a more disorganized and concerning claims process in my life than what I experienced with Asurion regarding my DJI Mavic Mini Pro 5 drone claim.
This entire nightmare started before the claim was even filed. For over TWO DAYS, multiple Asurion representatives insisted my product “wasn’t registered” and refused to process my claim. Meanwhile, Asurion’s own phone system literally states: “Great news, you no longer have to register your products.” Their own employees did not understand how their own system worked. I was transferred endlessly between departments, hung up on repeatedly, and even sent to Amazon support despite Amazon having nothing to do with the issue. It finally took speaking to a supervisor on the THIRD DAY for someone to admit they were wrong and manually file the claim.
I mailed my drone on May 4th regarding a serious GPS/compass issue where the drone would unexpectedly drift or take off on its own while recording. Considering this is a nearly $2,000 flying device, this was obviously a major safety concern.
Then things somehow got worse.
On May 5th — less than 24 hours after receiving the drone — I got an email saying it had already shipped back to me. No repair details. No explanation. Nothing.
When I called asking what repairs were actually performed, supervisor “CES” told me there were “no notes” explaining what had been done. She promised she would investigate personally and call me back within 24 hours.
She never called back.
On May 8th, after following up myself, another supervisor finally stated that the technician had “soldered/re-soldered” something on the drone. No explanation of WHAT was soldered. No detailed repair notes. No documentation. Nothing.
This is a drone that had ZERO physical damage and had NEVER been crashed.
I asked for written documentation of the repairs and was refused. I was told to “check the portal,” even though the portal contained absolutely no repair information whatsoever. Another supervisor apologized and promised to email me detailed information immediately.
That never happened either.
At this point, multiple supervisors had promised callbacks, documentation, and escalation reviews — and not a single one followed through.
The drone arrived back while I was still on the phone with Asurion. I powered it on and immediately received compass calibration errors. The drone would not properly calibrate.
So after all this, the drone STILL had issues.
Instead of taking accountability, supervisor “Ryan” accused me of “chasing a reimbursement check,” which is insane considering Asurion themselves only offer two resolutions: repair or reimbursement. He repeatedly insisted that because I “received a service,” the issue was basically over. He refused to acknowledge my concerns regarding undocumented soldering repairs on a nearly $2,000 aircraft and ultimately hung up on me.
Since then, the situation has only become more absurd.
Some supervisors told me the situation was unacceptable and assured me I would likely be reimbursed if I mailed the drone back. Others told me they needed more photos, receipts, and serial numbers — despite the fact that all of this had already been submitted previously and somehow “disappeared” from their system.
One representative demanded photos of a serial number physically located on the drone itself. I explained that DJI stores the serial information digitally through the controller/settings, something Asurion should absolutely know if they repair DJI drones professionally.
That representative then refused to help me further and hung up.
Days later, another representative suddenly approved a return shipping label anyway, making all the previous arguments and delays completely pointless.
Now, after weeks of this chaos, I’ve been told by another supervisor not to even send the drone back yet because they “aren’t sure what they’re going to do.” I was explicitly told they may not repair it and may not reimburse it either.
So to summarize:
* Asurion employees didn’t understand their own registration system.
* I was repeatedly hung up on and transferred around.
* Multiple supervisors promised callbacks and never followed through.
* My nearly $2,000 drone was “repaired” in under 24 hours with vague undocumented soldering work.
* Nobody can tell me exactly what was repaired.
* The drone still had calibration issues immediately after return.
* Supervisors contradicted each other constantly.
* Previously submitted documents mysteriously disappeared.
* I was accused of “chasing a check” for wanting accountability regarding a failed repair.
* I still don’t know whether they plan to repair, reimburse, or do nothing.
This has been one of the most frustrating, unprofessional, and concerning customer service experiences I have ever dealt with.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on January 13, 2026
★★★★★ 5
Works good
Size: 500 A
Works good of 0 gage wiring
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on May 7, 2024
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